Help Center & FAQ
Wholeheartedly resolving your concerns and answering your questions.
What kind of beach-related products do you mainly produce?
UM: We are a one-stop beach supplies supplier. Our main categories include beach hats (straw hats, bucket hats, baseball caps, cowboy hats, panama hats, fedoras, sun hats, lifeguard hats, etc.), beach apparel (beach shorts, surf shorts, Hawaiian shirts, fisherman shirts, flip-flops, beach towels), beach bags (canvas bags, straw bags), plus other beach accessories such as beach chairs, beach toys, beach souvenirs, custom surfboards, and custom tumblers.
What hat styles are available?
UM: Current main styles include lifeguard hats, cowboy straw hats, baseball caps, sun straw hats, panama hats, bucket hats, fedoras, and floppy hats, all of which can be customized.
What exactly is included in the beach apparel line?
UM: This line includes beach shorts, fisherman shirts, Hawaiian shirts, surf shorts, flip-flops, and beach towels.
What materials and styles are available for beach bags?
UM: We mainly offer two series: canvas beach bags and natural straw beach bags. Size, color, and pattern can be customized according to your brand requirements.
Do you manufacture in-house, or act as an agent for other factories?
UM: We are a one-stop supplier with our own product lines and a showroom of over 2,000 square meters, while also integrating quality supply chain resources to ensure all the beach categories you need can be sourced in one place.
Where are you located? Can we visit your factory/showroom in person?
UM: We are located in Yiwu, China (a world-renowned trading city). Visitors are welcome any time — you can pick your favorite products directly at our 2,000+ sqm showroom and discuss design on-site.
What type of customers or markets are your products suitable for?
UM: We serve beach brands, retailers, souvenir shops, chain stores, and traders worldwide, and are especially suitable for small-to-medium and growing businesses looking to build their own private label.
Besides adult sizes, do you offer kids' beach products?
UM: If you have requirements for kids’ sizes, please inform your account manager of the specific product category and size requirements, and we will confirm whether customization or existing stock styles are available.
Do you have a product catalog available for reference?
UM: Yes, we provide a complete product catalog. Please contact your account manager to get the latest catalog and available stock information.
Can I purchase off-season or clearance stock?
UM: If clearance stock is available, your account manager will inform you promptly. You may also proactively ask about available stock, which usually comes with better pricing and shorter lead times.
Can I just buy products without any brand customization?
UM: Yes, this falls under our ‘Ready Design’ model, where you can directly select existing designs and stock products without any brand customization.
How often do you release new products/styles?
UM: Our design team continuously updates styles and patterns. We recommend following our official website, social media accounts (Facebook/Instagram/TikTok/YouTube), or directly inquiring with your account manager for the latest styles.
What customization/collaboration models do you offer?
UM: We offer three collaboration models: (1) Ready Design — choose from existing designs and in-stock products directly, no MOQ required; (2) Branding Design — add your brand logo/labels/packaging to existing products; (3) Fully Design — fully custom design from scratch, with full support from our design and technical teams throughout.
I'm new to this / have a limited budget — which model should I choose?
UM: We recommend starting with Ready Design (purchasing existing stock styles directly) or Branding Design (adding your own branding to existing products), as both require lower investment and risk, and are quicker to get started with.
How exactly does the Branding Design model work?
UM: You choose your preferred existing product and provide your brand information (such as your logo file). Our design team provides a free mockup, and once confirmed, you may choose to make a sample; after the sample is approved, we proceed to mass production.
What does the complete collaboration process look like?
UM: The general process is: (1) Contact us via email or WhatsApp -> (2) Get assigned a dedicated account manager and receive the product catalog -> (3) Select products / provide brand materials -> (4) Design team provides free mockups -> (5) Sample production (optional) -> (6) Confirm and proceed to mass production -> (7) Complete payment and shipment.
Can I customize multiple different products (e.g., hats + bags) in a single order?
UM: Yes, as a one-stop supplier we support combining multiple categories in a single order, which simplifies your purchasing process and reduces overall costs.
Can I make changes to the design during the customization process? Are revisions charged?
UM: Before the design is finalized and production begins, you can discuss adjustments with the design team. Please confirm the number of allowed revisions and whether any additional charges apply with your account manager.
If I already have another factory producing for me, can you handle just part of the customization/packaging?
UM: We recommend discussing your specific needs (such as packaging design only, or partial process handling) directly with your account manager, who will confirm whether this can be accommodated.
Can I still change the order quantity after the custom order is confirmed?
UM: Quantity adjustments before formal order placement can usually be negotiated. Once production has started, changing the quantity may affect lead time and cost — please confirm with your account manager in advance.
How long does the formal production cycle typically take for custom orders?
UM: Under normal circumstances, production takes about 1-2 weeks; during peak season or for large orders, it may take 3-4 weeks. Your account manager will confirm the exact timeline after reviewing your order details.
How long does sample production typically take?
UM: It generally takes about 1 week from design to sample completion; more complex designs may take longer, and your account manager will inform you of the exact timeline before starting.
If I'm not satisfied with the sample after receiving it, can I request changes?
UM: Yes, the sample stage exists precisely so you can inspect and confirm the details. If you’re not satisfied with certain aspects, you can raise revision requests, and we will adjust and confirm whether a new sample is needed.
What are the shipping method and lead time for samples?
UM: The global shipping lead time for sample orders is generally about 4-7 days.
Can I request samples for multiple styles at once?
UM: Yes, please discuss the specific sample quantity, style range, and associated costs with your account manager, who will arrange this based on your actual needs.
If I already have a sample from elsewhere, can I send it to you as a reference?
UM: Yes, you can provide the reference sample or design files to your account manager, and our design team will use it to develop and replicate the design.
Can I request photos or videos during the sample-making process?
UM: Yes, you can proactively request this from your account manager, and we will try our best to provide relevant photos or videos as feedback during production.
Once the sample is approved, how soon can mass production start?
UM: Once you provide written approval of the sample, we can arrange to start formal production, with the exact schedule provided by your account manager based on current capacity.
Can the sample fee be deducted from the amount of the formal bulk order?
UM: Whether the sample fee can be deducted from the formal order needs to be negotiated with your account manager based on the specific product and order details.
What payment methods do you accept?
UM: We support PayPal, credit card, bank transfer (T/T), and other payment methods. Please confirm with your account manager which methods are available for your order.
How soon after the deposit is paid does production start?
UM: Once the deposit payment is confirmed, we will schedule production according to the agreed timeline; the exact start date will be confirmed by your account manager.
Are there any special payment requirements or recommendations for first-time customers?
UM: First-time customers generally still follow the 50% deposit + 50% balance payment structure. It’s recommended to confirm the specific details with your account manager in advance to protect both parties’ interests.
How soon after payment will I receive an order confirmation/shipping notice?
UM: After the deposit payment is confirmed, your account manager will inform you of the production schedule; when the order ships, you will be notified promptly and provided with tracking information.
What currency is used for payment — USD or RMB?
UM: Please confirm the specific transaction currency with your account manager; cross-border orders can generally be settled in major foreign currencies such as USD.
What should I be aware of when making a bank wire transfer (T/T) from overseas?
UM: Wire transfer payments require accurate information (such as the receiving account, amount, and reference notes). It’s recommended to verify the receiving details with your account manager before transferring, to avoid delaying the order.
Can I pay the full amount upfront? Is there a discount for doing so?
UM: If you’d like to pay the full amount upfront, you can raise this with your account manager and discuss whether any corresponding discount applies.
Who should I send the payment receipt to for confirmation?
UM: Please send your payment receipt (such as a bank transfer slip or PayPal payment screenshot) to your dedicated account manager for verification.
If the order quantity or design changes during production, how will the payment amount be adjusted?
UM: If changes are made to the order content, the final payment amount will be recalculated based on the actual changes. Please confirm the updated quotation with your account manager promptly.
If I cancel my order after payment, can I get a refund?
UM: Please refer to our official Refund Policy page, or contact your account manager directly to understand the refund process for your specific order.
Does PayPal payment incur additional processing fees? Who bears these fees?
UM: Third-party payment platforms such as PayPal may incur processing fees. Please confirm who bears these costs with your account manager before placing your order.
Can you provide a formal invoice for payment and customs clearance purposes?
UM: Yes, we provide a corresponding commercial invoice for formal orders. Please inform your account manager of the required invoice information in advance.
If exchange rates fluctuate significantly, will it affect the order price?
UM: If the order has already been confirmed with a quotation and deposit paid, the original quote generally applies; for new orders not yet confirmed, the latest exchange rate and quotation at the time of order placement will apply.
What shipping methods do you support?
UM: We offer express delivery, air freight, sea freight, and road transport. Your account manager will recommend the best option based on your order details and requirements.
How long does shipping take for sample orders?
UM: The global shipping lead time for sample orders is approximately 4-7 days.
How long does express shipping take for formal orders?
UM: The global shipping lead time via express delivery is approximately 10-15 days.
How long does sea freight take for formal orders?
UM: The global shipping lead time via sea freight is approximately 25-45 days.
How should I choose the right shipping method for my order?
UM: Your dedicated account manager will recommend suitable shipping options based on your order’s weight, volume, destination, and delivery time requirements.
I have my own freight forwarder in China — can you ship directly to them?
UM: Yes, simply provide your forwarder’s address and contact details to your account manager, and we will ship the order to their designated warehouse accordingly.
How can I confirm that my order has shipped?
UM: Once the order ships, your account manager will provide tracking information along with photos of the actual package to confirm shipment status.
As a first-time buyer from China, do you offer customs clearance services?
UM: By default, we do not offer customs clearance services, but you can raise this requirement with your account manager — in most cases our logistics partners can assist with clearance and door-to-door delivery.
What should I do if my package is lost or damaged in transit?
UM: Please contact us immediately and provide genuine photos of the damaged/lost package. We will help you file a claim with the logistics carrier; if the issue is caused by our side, we will also provide appropriate compensation.
What should I do if I provided an incorrect shipping address?
UM: Please contact your account manager immediately and provide the correct shipping information. We will try our best to help intercept the shipment, but cannot guarantee 100% success; we are not liable for losses resulting from incorrect address information provided by the customer.
Do you offer package consolidation service?
UM: Yes, if you have other goods purchased from suppliers in China, you can request that they be consolidated with your order from us into a single package/container, reducing overall freight and customs costs.
What are the prerequisites for requesting the consolidation service?
UM: The following conditions must be met: (1) you must have a formal order with us ready to ship; (2) dangerous goods or items requiring special shipping channels (such as alcohol, chemicals, etc.) as classified by customs are not accepted; (3) you must notify your account manager in advance — we do not accept unscheduled packages shipped directly to our warehouse.
Can you help inspect the quality of goods shipped from other suppliers?
UM: Yes, if the quantity is not large, you can ask your account manager to help inspect and provide photo or video feedback. Please note: our inspection results do not guarantee that the products meet your requirements — if quality issues exist, you will still need to resolve them with the original supplier, and we are not liable in such cases.
How is the international shipping cost calculated? Does it include customs duties?
UM: Shipping cost is generally calculated based on weight/volume and shipping method, with the specific quotation provided by your account manager based on your order details. Customs duties and import-related taxes are typically borne by the receiving party (the customer), unless otherwise agreed or a logistics plan including customs clearance is selected.
