How Work with Us
You will be assigned a personal account manager and the process will be seamless.
We Do What We Love, We Do It Best.
At Domy, we believe that seamless collaboration is the key to building successful brands. Our comprehensive order process is designed to simplify every step—from initial inquiry to final delivery. With dedicated one-on-one support, tailored design solutions, and efficient production, we ensure your experience is smooth, transparent, and hassle-free. Whether you’re launching a new product line or expanding your collection, we handle the details so you can focus on growing your brand with confidence.
Step 1. Get in Touch
Start by sending us an inquiry with details about your needs—whether it’s for specific products, design preferences, or branding ideas. Based on your information, we’ll assign a dedicated account manager to guide you throughout the entire process with Domy. Your manager will be your single point of contact, ensuring seamless communication from inquiry to delivery.
Step 2. Confirm the Design
Choose from our curated design library or provide screenshots, sketches, or tech packs for a more personalized option. Our design team will create a free mock-up tailored to your vision, usually within 24 hours. We aim to simplify your branding journey by turning your ideas into a practical design plan.
Ready Design
The easiest and most convenient way to work with us. Just choose the products you like from our existing designs and stocks.
Recommended for customers who are new to the market or have a limited budget
Advantages:
- No minimum order quantity requirement, less inventory pressure.
- Simple cooperation, quick start.
- Short delivery time, immediate delivery upon order placement.
- Less financial pressure.
Cooperation Steps:
- Contact us via email or WhatsApp.
- Assign a one-to-one service manager and get a product catalog.
- Choose the products you like.
- Complete payment.
- Shipment completed.
Branding Design
The most economical and fastest way to create your own brand. Add your own brand information to the products we have designed, such as logo, label, packaging, etc.
Recommended for customers with limited budget but want to have their own brand.
Advantages:
- Get branded products as quickly as possible.
- Lower economic pressure and inventory risk.
- Completely independent brand design.
- Supported by a professional design team.
Cooperation Steps:
- Contact us via email or WhatsApp.
- Assign a one-to-one service manager and get a product catalog.
- Select the product you like and provide your brand information.
- The design team provides free renderings.
- Make samples (optional).
- Start formal production after confirmation.
Fully Design
Full control over all details of the product. You can get inspiration from our existing designs or come up with a completely new one. It is not necessary to understand all the technical details, our team will provide full assistance.
Recommended for companies with a large budget who want to have their own style of product.
Advantages:
- Full control over all details of all products.
- You provide the ideas, we make them come true.
- Full technical and design team support.
Cooperation Steps:
- Contact us via email or WhatsApp.
- Assign a one-to-one service manager .
- Send us your brand file and explain your design ideas.
- The design team will make design drawings for free according to your ideas.
- Make samples and check the details.
- Start formal production after confirmation.
Step 3. Sample Production & Approval
Once the design is finalized, we’ll begin crafting a sample to reflect the exact product. A sample fee may apply based on the project’s complexity. Typically, it takes one week to produce the sample. This step ensures that you see and feel the product quality firsthand, minimizing any risks before full production begins.
Step 4. Review Order Details
We’ll provide detailed photos and videos of the finished sample for your review. If you prefer, we can arrange a video call to walk you through the product in real-time. Alternatively, we can ship the sample directly to you for physical inspection. Your approval at this stage ensures everything aligns perfectly with your expectations.
Step 5. Production Begins
Once you approve the sample, we will confirm the order specifications, including quantity, colors, and custom details. At this point, a 70% deposit is required to initiate production. With everything finalized, our expert production team will begin crafting your order to the highest standards.
Step 6. Final Review & Shipping
When production is complete, we’ll send you updated videos or photos for a final inspection. If you prefer, we can arrange a live video call for a comprehensive review of the finished products. Upon receiving the remaining 30% balance, we will package and ship your order, ensuring everything arrives promptly and in perfect condition.
Step 7. Post-Sale Support
Even after your products are shipped, our service doesn’t end. Your account manager will monitor your shipment and keep you updated throughout the delivery process. If any issues arise or you have questions along the way, you can always reach out for immediate support. We are committed to making sure every order is a success and every client feels fully supported.
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